Returns & Exchanges
We want you to be fully satisfied with your purchase from The Tank Museum Shop; if you are not, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure that all items are returned in their original packaging and in a resaleable condition.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.
Pack Your Items
Securely pack the products in their original packaging, including any manuals or accessories, and include a copy of your packing slip inside the box.
Ship to the Museum
Affix the provided return label or address the package to our warehouse; we recommend using a tracked shipping service for your protection.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing