Frequently Asked Questions
Everything you need to know about shopping with The Tank Museum Shop.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination country and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that certain items like personalized goods or digital downloads are non-refundable.
Are the model kits suitable for beginners?
Our collection includes a wide range of skill levels. Each product description specifies the difficulty level and whether glue or paint is included to help you choose the right kit.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and Apple Pay for a secure checkout experience.
Does my purchase support the museum?
Yes, 100% of the profits from our online shop go directly toward the conservation of our historic collection and the educational mission of The Tank Museum.